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Complaint Procedure

Consistent with its commitment to student success and high ethical and moral principles, Minot State University has adopted a Student Complaint Policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly and fairly.

Where minor concerns arise, students are encouraged to take a common-sense approach and raise them directly with the relevant staff, with the aim of resolving them at the lowest possible level and without undue formality. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policies and procedures are provided for a more formal process to be pursued.

Students are encouraged to seek resolution to any concerns by raising and discussing them informally with the relevant staff member who is most directly associated with the matter.

If a complaint cannot be handled informally, then students should follow the MSU Student Complaints Policy. The policy is also available in the Student Handbook on pages 48 - 49. Additional questions about the MSU Complaint Policy can be directed to:

Kevin Harmon
Vice President for Student Affairs
Minot State University
500 University West
Minot, ND 58707
1.800.777.0750 ext. 3299
1.701.858.3299
Fax: 701.858.3688
Email: kevin.harmon@minotstateu.edu

In the event that a complaint cannot be resolved at the University level, all students can contact the North Dakota University System (NDUS) which is governed by the State Board of Higher Education and oversees MSU. The NDUS is also the State Authorization Reciprocity Agreement (SARA) portal agency in North Dakota.

SARA Portal Agency
Richard Rothaus, Ph.D.
Vice Chancellor of Academic and Student Affairs
600 East Boulevard Ave
Bismarck, ND 58505-0230
richard.rothaus@ndus.edu

If a complaint cannot be resolved and an online student resides in a SARA state, they can contact their local state portal agency.

SARA Portal Agency Contacts

If a complaint cannot be resolved and an online student resides in one of the following non-SARA states, they can contact their local state agency.

California - California Bureau for Private Postsecondary Education

Massachusetts - Massachusetts Department of Higher Education

Puerto Rico

Mrs. Carmen L. Berríos Rivera
Executive Director
Puerto Rico Council on Education
787-641-7100
cberrios@ce.pr.gov

If a complaint cannot be resolved at the state level, a student may contact MSU's accreditation body. MSU is accredited by the The Higher Learning Commission, a commission of the North Central Association of Colleges and Schools.

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500,Chicago, Illinois 60604-1413
Phone: 800.621.7440 / 312.263.0456 . Fax: 312.263.7462 . info@hlcommission.org

For Business Degrees:

International Assembly for Collegiate Business Education
PO Box 25217, Overland Park, KS 66225, (913) 631-3009 
The IACBE complaint procedure is outlined in their Accreditation Process Manual on page 41.

For Human Services: Intellectual and Developmental Disabilities:

National Alliance of Direct Support Professional
1971 Western Avenue, #261, Albany, New York 12203

For Nursing Degrees:

Accreditation Commission for Education in Nursing, Inc.
(Formerly NLNAC, National League for Nursing Accrediting Commission, Inc.) 
3343 Peachtree Road NE, Suite 850, Atlanta, Georgia 30326

North Dakota Board of Nursing
919 7th Street, Suite 504, Bismarck, ND 58504-5881